Shipping Policy

Processing Time:
Orders for ready-stock items are typically processed within 3 to 5 business days (weekends and public holidays are not included). For Pre-Order (PO) items, processing follows the specific timeline stated on the product description (typically up to 4 weeks PO window plus 2–4 weeks production).

Address Accuracy:
Orders will only ship to the official address entered in the "Ship To" section during checkout. We do not read or accommodate address changes written in the "Notes" section or via external chat/DMs.

Domestic Shipping (Indonesia):
We ship domestically using JNT. Delivery times and rates depend on the JNT service option selected at checkout.

International Shipping (Global):
All international orders are shipped from our warehouse via International Registered Airmail / EMS. Once your package is dispatched, you will receive a tracking number via email to monitor your shipment. Upon arrival in your destination country, your local national postal carrier (e.g., USPS for USA, Royal Mail for UK, SingPost for Singapore, etc.) will handle the final delivery. Delivery times vary depending on the destination country and local customs clearance.

Customs, Duties, & Taxes:
International customers are solely responsible for any customs clearance fees, import duties, or local taxes imposed by their destination country. If you refuse a package due to customs fees, the shipping cost is non-refundable, and you must cover the cost of returning the package to us.

Lost, Stolen, or Damaged Packages:
Sacred Deer Merch is not responsible for any packages that are lost, stolen, or damaged after they leave our warehouse and are handed over to the shipping carrier.

Return to Sender (RTS):
If a package is returned to us because of an incorrect/incomplete address, or because the recipient was unavailable after multiple delivery attempts, the customer must pay additional shipping fees to re-send the package. Original shipping fees are non-refundable. If a refund is requested for an RTS package, a 10% processing fee will be deducted from the item total.
For international RTS packages, return transit may take 6 months or longer. Refunds or reshipments will strictly only be processed once the physical package is safely received back at our facility.

Order Cancellations:

Cancellation of ready-stock orders is subject to a 10% payment processing fee. Cancellations for Pre-Order / Made-to-Order items carry a 15% fee as materials and production are already committed.