Refund & Return Policy

Mandatory Unboxing Video:
To protect both parties, all claims for missing, damaged, or incorrect items must be accompanied by a clear, continuous, and unedited unboxing video (from the unopened sealed packaging until the items are inspected). No video, no refund or exchange.

Time Limit & Return Authorization (RA#):
- All return or exchange requests must be initiated within 3 days of the delivery date.
- Before shipping any item back, you MUST contact us to receive a Return Authorization Number (RA#) and further instructions. Returns sent without an RA# will be refused.

Eligible Conditions (Apparel):
Items must be in their original condition: unworn, unwashed, with all original tags attached, and in their original packaging. We will strictly reject returns for items that show signs of being washed, worn, or altered.

Audio Media & Printed Items:
Vinyl records, CDs, and cassettes are only eligible for return if they are unopened, unplayed, and still sealed in their original shrink wrap.

Sale Items & Digital Goods:
- All items purchased on sale, promotion, or clearance are final sale and cannot be returned, refunded, or exchanged.
- Digital items and downloads are non-refundable under any circumstances.

Exchange Process:
To ensure you get your desired item or size before it runs out of stock, we do not perform direct manual exchanges. Please request a return/refund for your original item (after obtaining an RA#) and place a new order on our website for the correct item or size.

Return Shipping Cost & Defective Items:
- The customer is responsible for paying their own shipping costs for returning items. Original shipping costs are non-refundable.
- Return shipping costs and fees will strictly be waived/covered if the return is due to an error on our part or if the merchandise is defective upon arrival.

Customer Support:
If you have any questions or wish to request an RA#, please contact us at info@sacreddeermerch.com. Our support hours are Monday – Friday, 10:00 AM – 4:00 PM (WIB). Please allow up to 2 x 24 business hours for our team to respond.